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Epsilon Inc. is proud to announce its partnership with the Department of Energy (DOE) Western Area Power Administration (WAPA) to support the strategic goals of the organization as it evolves its technology posture. Through this partnership, Epsilon will support WAPA and its Infrastructure Operations, Support Services (Tier I & II), Network Monitoring and Management, Supervisory Control and Data Acquisition (SCADA) support, Software Maintenance and Development, Cybersecurity, IT Project Management, Database Administration, and Enterprise Solution Architecture. Epsilon has also initiated 24/7 engineering and security support to enhance WAPA's IT service management and increase service availability to its customers. Epsilon’s support team will be based at WAPA’s Lakewood, CO headquarters and will cover each of WAPA’s five regional offices, 25+ smaller sites, and a multitude of substations across 15 western states.
Epsilon’s approach is based on applying industry best practices to innovate, automate, and improve all aspects of WAPA's IT operations by acting as a true business partner invested in facilitating change. We have improved service efficiency, cross-team communication efforts, and customer satisfaction. The company's goal is to improve the overall efficiency and effectiveness of WAPA's IT operations, allowing the organization to better serve its customers.
"We are thrilled to be working with WAPA on this important partnership," said Eric Oelschlaeger, President of Epsilon Inc. "Our team is dedicated to improving the IT operations of WAPA and helping the organization better serve its customers. We look forward to a long and successful relationship."
WAPA is one of four power marketing administrations within the U.S. Department of Energy whose role is to market and transmit wholesale electricity from multi-use water projects. WAPA’s service area encompasses a 15-state region of the central and western U.S. where more than 17,000 circuit mile transmission system carries electricity from 57 hydropower plants operated by the Bureau of Reclamation, U.S. Army Corps of Engineers, and the International Boundary and Water Commission. WAPA’s mission is to safely provide reliable, cost-based hydropower and transmission to our customers and the communities we serve. For more information, please visit www.wapa.gov.
Epsilon, Inc. is a Service-Disabled, Veteran-Owned Small Business with its headquarters in Weaverville, NC and offices in Greenville, SC, Denver, CO, and Washington, DC. Since 2009, Epsilon has endeavored to make adoption of new technologies efficient, scalable, cost effective, and secure for both government and commercial customers. Over 100 businesses and multiple government agencies trust Epsilon to manage the Information Technology functions of their organization.