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No matter how good your service provider is, nobody wants to take time away from their day to fix something that shouldn’t be broken in the first place. We get it! That’s why we constantly monitor your network and end devices so we can fix things before you even know they are broken. That’s why we make sure everything is updated and maintained so every device has the latest patches and fixes.
And that’s why we prioritize security controls to keep malware, viruses, and ransomware from ruining your day. And when that day comes and you do need help, you can count on us to be here: 24 hours a day, 7 days a week, 365 days of the year.
As a business owner, are you paying for business uptime or downtime?
With a reactive IT support model, a support vendor gets paid when you go down. The costs associated with downtime are significant. Gartner places the cost of a network outage at $5,600 per minute and as much as $7,900 per minute for a datacenter outage. Sounds like a game ender, right?
By charging a flat rate for support, Epsilon sits on the same side of the table as our customers – you pay us for uptime, plain and simple. To ensure our customers uptime we:
We are here for you. Warm bodies are here at our offices with the breadth and depth of knowledge to solve your problem or work with a teammate to help come to a resolution.
Call us to learn about how you can spend less time talking to, well, people like us.