Epsilon Managed IT Services - IT Systems and Support so reliable you'll forget we are here

No matter how good your service provider is, nobody wants to take time away from their day to fix something that shouldn’t be broken in the first place. We get it! That’s why we constantly monitor your network and end devices so we can fix things before you even know they are broken. That’s why we make sure everything is updated and maintained so every device has the latest patches and fixes.

And that’s why we prioritize security controls to keep malware, viruses, and ransomware from ruining your day. And when that day comes and you do need help, you can count on us to be here: 24 hours a day, 7 days a week, 365 days of the year.

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A proactive approach to managing your network

As a business owner, are you paying for business uptime or downtime?

With a reactive IT support model, a support vendor gets paid when you go down. The costs associated with downtime are significant. Gartner places the cost of a network outage at $5,600 per minute and as much as $7,900 per minute for a datacenter outage. Sounds like a game ender, right?

Epsilon’s approach to managed IT services is different

By charging a flat rate for support, Epsilon sits on the same side of the table as our customers – you pay us for uptime, plain and simple. To ensure our customers uptime we:

  • 24x7x365 remote availability
  • Constant monitoring of networks and devices to make sure they are working as they should
  • Look for those errors that might indicate a larger problem and fix them before they become problematic
  • Integration of security services like Anti-Virus and Umbrella into this offering to ensure you are well protected from internet threats such as viruses, spyware, and ransomware
  • Dedicated Tier 3 technical resource providing white-glove, hands-on IT support

We are here for you. Warm bodies are here at our offices with the breadth and depth of knowledge to solve your problem or work with a teammate to help come to a resolution.

Call us to learn about how you can spend less time talking to, well, people like us.

Contact Epsilon Today

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