Call Center Support

Always Available Call Center Support

At Epsilon, we understand that your business needs are not confined to the standard nine-to-five. That's why our Call Center Support, based in the scenic Weaverville, NC, offers round-the-clock assistance every day of the year. Our reach extends far beyond our headquarters, providing national and international support tailored to the unique requirements of each client.

Exceptional Service with a "White Glove" Touch

Our commitment to "white glove" service is at the core of our Call Center Support. We believe that the key to an outstanding customer experience lies in the hands of our dedicated employees. Through a relentless focus on quality, performance management, and comprehensive training, we empower our associates to excel in every customer interaction. This dedication not only increases First Call Resolution (FCR) rates but also reduces the costs associated with call center services.

Industry-Leading Standards and Training

Epsilon's Call Center is not just about providing support; it's about setting the standard for excellence. We adhere to the Information Technology Infrastructure Library (ITIL) v3 Framework, ensuring that all our Call Center employees are well-versed in ITIL v3 principles. Additionally, we utilize the Customer Operations Performance Centre (COPC) methodology for benchmarking and standardization, which guarantees consistent and high-quality call center operations and performance.

Ready to Enhance Your Customer Support?

Don't let time zones or geography limit your customer service capabilities. Contact Epsilon today and experience the difference that professional, 24/7/365 Call Center Support can make for your business.

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Epsilon follows the Information Technology Infrastructure Library (ITIL) v3 Framework, and all of our Call Center employees are ITIL v3 trained. We also employ Customer Operations Performance Centre (COPC) methodology for benchmarking and standardization of call center operations and performance.

CONTACT US