Managed IT Services

IT SERVICE DELIVERED AND MEASURED BY UPTIME

As a business owner, are you paying for business uptime or downtime?
With a reactive IT support model, your IT support vendor gets paid when you go down. So not only did you pay them to set up your technology, but you are also paying them to fix issues causing your downtime. Not to mention the costs associated with downtime and these costs aren’t insignificant either.  Gartner places the cost of a network outage at $5,600 per minute and as much as $7,900 per minute for a datacenter outage.  Sounds like a game ender, no?

Epsilon’s approach to Managed IT Services is different.

First and foremost, by charging a flat rate for support, we sit on the same side of the table as our customers – you pay us for uptime, plain and simple. Next, we monitor your networks and devices to make sure they are working as they should. We also look for those errors that might indicate a larger problem and fix them before you go down in the first place! Finally, wouldn’t it be awesome if we integrated security services like AVG Anti-Virus and Cisco’s OpenDNS into this offering to ensure you are well-protected from viruses, spyware, and ransomware at no extra charge? We thought so too. So we did.

We are here for you.  Our Epsilon Solution Center is here for issue resolution 24x7x365.  Warm bodies here at our headquarters with the breadth and depth of knowledge to solve your problem or work with a teammate to help come to resolution.
What’s the cost for your businesses downtime?

Proactive Managed IT Services. It’s the Epsilon way.

Proactive IT Support for your Business

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Monitoring and Protection Services 

 

  • Resolve device problems before they occur
  • Prevent viruses, worms, malware, and attempted network access by unauthorized users
  • Immediately escalate site outages to Internet Services Provider (ISP) for quick resolution 

 

24/7/365 Live Support

 

  • End-user technical support, not limited to specific devices or services
  • Easy access via phone or email
  • Super awesome support team based in Weaverville, NC

 

Asset and Device Reporting

 

  • Quarterly device reporting provides current hardware age and warranty status to support budgeting for future purchases
  • Application reporting ensures no unauthorized applications are present, and simplifies licensing compliance
  • Patch summary verifies that software updates and security patches are applied correctly to every device

 

Preventative Monthly Maintenance

 

  • 10-point Monthly Server Maintenance
  • Operating system updates and patching
  • Device firmware updates

 

Project-Based Engagements

 
  • Physical to Virtual (P2V) server migrations, clean-up, and support for VMWare, Microsoft, and others
  • Wired and Wireless network design and build-out for Cisco, Ubiquiti, and others
  • Backup and Disaster Recovery systems including cloud-based backups
  • Cybersecurity services including protection, compliance, and assessments for HIPAA and PCI

 

Consultation and Advisory Services

 
  • Technology assessments to align technology with customer business goals
  • Budget analysis to identify opportunities to consolidate services and reduce cost
  • Third party vendor management and dispute resolution

 

Quarterly and Annual Business Reviews

 
  • Provide full transparency on the overall health and performance of your IT assets
  • Direct communication and accountability with your service provider
  • Review support trends and discuss options for pro-active resolution
  • Stay ahead of industry trends and discuss emerging technologies

 

 

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