Case Study: Managing IT Service for hospice facility Four Seasons Compassion for Life

Challenge

Four Seasons Compassion for Life  is an award-winning hospice and palliative care non-profit organization serving area residents of Western North Carolina, since 1979. Serving thousands of patients and employing hundreds of staff across a broad geographical area, Four Seasons had a need for a Managed Service IT provider that could comprehensively support their 24 / 7 / 365 operations while being cognizant of the unique requirements of a non-profit organization.  

Epsilon hosts and provides all infrastructure for Four Seasons Hospice, and all of its 350+ employees.

Solutions

Epsilon provides a full spectrum of Managed Information Technology Services focused on business continuity for Four Seasons Hospice. Through this relationship, Epsilon provides all information technology services including CIO consulting and advisory services, project based implementation support, end user support services, on-site technical support services, network and systems design services, complete cloud hosting and Infrastructure as a Service through Epsilon’s SAVE hybrid cloud platform to include hosted file shares and applications, and Information Security and HIPAA compliance scanning and reporting.

Cloud Hosting

Four Seasons utilizes Epsilon’s SAVE Hybrid cloud platform, which is a virtualized infrastructure as a service offering that combines the benefits of a cloud hosted domain with local redundancy to provide continuity of operations even during a connectivity outage. This service is provided under a Service Level Agreement (SLA). Epsilon hosts and provides all infrastructure for Four Seasons Hospice, and its 350+ employees. 

Network and Infrastructure Design

Epsilon coordinated fiber connectivity and optimized network infrastructure for each of Four Seasons’ remote sites to provide redundant connectivity. Epsilon also integrated the customer’s wireless networks and optimize Virtual Private Network settings and configurations.

Managed IT Services

Epsilon provides complete 24 / 7 / 365 end user technology support for Four Seasons from our Solution Center in Weaverville, NC. Though this service, we support users for all technology issues ranging from password resets to site-wide connectivity outages. The service desk provides Tier I-Tier III support. This wide array of ability within house allows for fast and immediate resolution to customer issues.

Cybersecurity

Epsilon provides quarterly network security scans and provides stakeholders with quarterly and ad hoc reporting to identify and remediate network security vulnerabilities and ensure compliance with HIPAA HITECH Act.

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