Epsilon provides a full spectrum of Managed Information Technology Services focused on business continuity for Four Seasons Hospice. Through this relationship, Epsilon provides all information technology services including CIO consulting and advisory services, project based implementation support, end user support services, on-site technical support services, network and systems design services, complete cloud hosting and Infrastructure as a Service through Epsilon’s SAVE hybrid cloud platform to include hosted file shares and applications, and Information Security and HIPAA compliance scanning and reporting.
Four Seasons utilizes Epsilon’s SAVE Hybrid cloud platform, which is a virtualized infrastructure as a service offering that combines the benefits of a cloud hosted domain with local redundancy to provide continuity of operations even during a connectivity outage. This service is provided under a Service Level Agreement (SLA). Epsilon hosts and provides all infrastructure for Four Seasons Hospice, and its 350+ employees.
Network and Infrastructure Design
Epsilon coordinated fiber connectivity and optimized network infrastructure for each of Four Seasons’ remote sites to provide redundant connectivity. Epsilon also integrated the customer’s wireless networks and optimize Virtual Private Network settings and configurations.
Managed IT Services
Epsilon provides complete 24 / 7 / 365 end user technology support for Four Seasons from our Solution Center in Weaverville, NC. Though this service, we support users for all technology issues ranging from password resets to site-wide connectivity outages. The service desk provides Tier I-Tier III support. This wide array of ability within house allows for fast and immediate resolution to customer issues.
Epsilon provides quarterly network security scans and provides stakeholders with quarterly and ad hoc reporting to identify and remediate network security vulnerabilities and ensure compliance with HIPAA HITECH Act.