Managed IT & Security Compliance for Regional Hospice

Four Seasons Compassion for Life Challenge Four Seasons Compassion for Life is an award-winning hospice and palliative care non-profit organization serving area residents of Western North Carolina, since 1979. Serving thousands of patients and employing hundreds of staff across a broad geographical area, Four Seasons had a need for a Managed Service IT provider that could comprehensively support their 24 / 7 / 365 operations while being cognizant of the unique requirements of a non-profit organization. Start your transformation CONTACT US NOW
WNC Birth Center’s Journey to HIPAA Compliance

improving the health of women and children After investing much of her career in improving the health of women and children throughout WNC, Judy Major along with a strong team of other birth professionals, embarked on plans to open the WNC Birth Center (WNCBC). After six years of planning, the WNCBC opened in July of 2016, making it the first nationally accredited non-profit birth center in Asheville and the surrounding region. The WNC Birth Center provides state of the art maternity and well-woman health services following evidence-based practices and the midwifery model of care. They offer pregnant women and their families a compassionate, cost-effective, and safe alternative to hospital birth in a relaxing, home-like setting. Start your transformation CONTACT US NOW
Network Upgrades for AMOS Design & Implementation

Asheville Museum of Science On November 11, 2016, the Asheville Museum of Science opened its doors for the first time at a new location in downtown Asheville. Often referred to as AMOS, the Patton Avenue location is 8,000 square-feet, complete with a hurricane simulator, a panorama screen for exploring planets, and a STEM laboratory. Formerly known as the Colburn Earth Science Museum, the newly branded AMOS serves as Western North Carolina’s home for experiential science learning, discovery, and exploration. AMOS’ previous location was an older building that had not been updated in decades. AMOS stakeholders wanted their new facility to be able to support their staff and guests, and to be able to accommodate future technology based exhibits. Epsilon consulted with AMOS stakeholders during every step of their move to build a modern infrastructure to support their needs. One of Epsilon’s main priorities was to ensure that the AMOS internet and phone systems would provide sufficient internet speed and reliable call quality. Epsilon designed and implemented secure Private and Public wired and wireless networks to provide data access and phone coverage across the new facility, and to allow connectivity for future digital displays and installations. Epsilon partnered with two established local providers—ERC Broadband for fiber internet services, and RingFree Communications for hosted VoIP telephony. Start your transformation CONTACT US NOW
Ransomware Attack Recovery at Local Nonprofit

Council on Aging of Buncombe County (COABC) In June 2022 Council on Aging of Buncombe County (COABC) – a local nonprofit serving aging adults and their caregivers in Buncombe County, NC and surrounding counties since 1964 – was the victim of a ransomware attack on their network disrupting their IT systems and creating significant operational challenges as a result. This costly, time-consuming, and sudden event disrupted the organization’s operations and strained its resources. After researching local businesses to provide the services needed to recover, COABC selected Epsilon, Inc. to take the necessary steps to rebuild the network and computer systems. “Whenever a customer, much less a local non-profit, is affected by ransomware, it is frustrating,” said Matt Fraser, Vice President of Epsilon’s Commercial Services Division. Epsilon engineers deployed a plan to cut off all systems and services from the internet, and quickly rebuilt the Council on Aging’s primary infrastructure including network, servers, computers, and applications. “We were pleased to even provide a temporary network and secured computer systems so that Council on Aging could still operate throughout the restoration process.” In addition, Epsilon addressed network and system security vulnerabilities, enhanced business continuity and backups, and even deployed cyber awareness training services to improve their employees’ knowledge of cyber threats in the world today. “As a nonprofit with limited resources to fulfill the stark increase in demand for our services,” said Heather Bauer the Executive Director of COABC, “having a crisis such as a ransomware attack could have gone as far as closing our doors for good. By partnering with Epsilon who built their brand on providing white glove IT services based on security and compliance, we are confident that our systems are in good hands.” After six months of providing these services and stabilizing the IT systems at COABC, Epsilon has further offered to help reduce monthly service costs in the form of a sponsorship. This sponsorship was much needed and valuable relief for COABC in the critical recovery phase. “Ensuring that Council on Aging continues to get top notch IT Services is so important to the success of their mission. Epsilon is happy to help ensure that COABC and their IT assets are supported, secured, and available for years to come without breaking the bank.” In addition, COABC secured additional support from a Janirve SUN grant from the Community Foundation of WNC, which enabled COABC to fund the remaining IT support costs for the fiscal year July 2022-June 2023. “Having CFWNC and Epsilon as partners, both with caring, talented, and knowledgeable people on their teams, have made a tremendous difference in where we were as an organization prior to this ransomware attack, and where we are today,” Bauer states. COABC is proud to have this community support and we appreciate our partners beyond measure. Buncombe County’s aging population is being served at a higher level with these relationships. Start your transformation CONTACT US NOW