Unlocking Digital Excellence: Epsilon Inc.’s Microsoft Solutions Partner Updates

Microsoft Solutions Partner

Discover how Epsilon Inc., a certified Microsoft Solutions Partner, can elevate your digital transformation. With specialized expertise in Azure Infrastructure and Modern Work, we’re equipped to modernize your cloud environment and revolutionize your workplace. Our validated skills ensure you maximize your Microsoft investments, driving innovation and efficiency across your organization.

Experience the Future: How Epsilon Inc. Revolutionizes Customer Support with XR Technology

Epsilon Inc. is at the forefront of customer service innovation, harnessing the power of XR (Extended Reality) technology to transform how businesses interact with their clients. By seamlessly blending virtual and augmented reality, Epsilon’s XR solutions create immersive support experiences beyond traditional customer service methods.

Imagine a world where customers can receive real-time, hands-on assistance from support representatives, regardless of location. With Epsilon’s XR technology, this is now a reality. Support agents can guide customers through complex procedures using augmented reality overlays, providing visual cues and step-by-step instructions that appear in the customer’s field of view.

Furthermore, Epsilon’s XR platform enables virtual product demonstrations, allowing customers to explore and interact with products in 3D before purchasing. This enhances the shopping experience, reduces return rates, and increases customer satisfaction.

By embracing XR technology, Epsilon Inc. is setting a new standard for customer service. It offers personalized, efficient, and engaging support that meets the evolving needs of today’s tech-savvy consumers.

Epsilon Inc. Achieves CMMI Level 3 for Federal IT Services

Epsilon, Inc. is proud to announce that its Information Technology Development and Support Services delivered to Federal customers have been appraised at Maturity Level 3 of ISACA’s Capability Maturity Model Integration (CMMI®) for Development and Delivery of Services.

Epsilon Attains Cisco Select SMB Partner Level

Epsilon is proud to announce that it has met all personnel, specialization, performance, support requirements and has demonstrated that it is qualified to sell, install, and support Cisco solutions through its Select Integrator, Select Provider, and Small Business Specialization.

Epsilon Inc. Opens Lakewood, Colorado Office

Epsilon Inc. is proud to announce its partnership with the Department of Energy (DOE) Western Area Power Administration (WAPA) to support the strategic goals of the organization as it evolves its technology posture.

Feb 2023: Microsoft Authenticator App Security Boost

Starting on February 27, 2023 Microsoft is enhancing the security of their Authenticator app by implementing ‘number matching’. According to Microsoft, “Number matching is a key security upgrade to traditional second factor notifications in Microsoft Authenticator.

CMMC 2.0 – Finally!

It seems that we finally have a deadline for those of us who have CMMC requirements for our DoD contracts.

Since 2008, Epsilon has provided technology solutions to a variety of organizations.

Epsilon Inc. Headquarters

1 Monticello Village Drive
Weaverville, NC 28787
828-398-5400

Epsilon Denver, CO Metro

735 S Xenon Ct
Lakewood, CO 80228
303-297-7870

Epsilon Greenville SC

86 Brookfield Oaks Drive
Greenville, SC 29607
864-519-0600

Epsilon Washington DC

2231 Crystal Drive, Suite 205
Arlington, VA 22202
202-516-6598